Internet Access

Symptom: I cannot connect to the Internet.

Possible solution: Verify Internet settings, or contact your Internet Service Provider (ISP) for
assistance.

Verify that you are using the proper cables for your Internet connection type.
Your computer may have a modem and an Ethernet network adapter (also
called a network interface card, or NIC). A modem uses a standard telephone
cable to make a dial-up connection. A NIC uses a network cable to connect to
a local area network (LAN). Do not connect a telephone cable to the NIC. Do
not plug a network cable into a telephone service line; doing so may damage
the NIC.
For more information about connecting to the Internet, press the Help ? button
on the keyboard to open the Help and Support Center.
Verify that the Web browser is installed and set up to work with your ISP.
Try to connect again later, or contact your ISP for assistance.

Symptom: I cannot automatically start Internet programs.

Possible solution: Log in to your ISP, and start the desired program.

Symptom: Web pages load slowly.

Possible solution: Verify that the correct modem speed and COM port are selected:

1 Click the Windows Start Button, and then click Control Panel.
2 Click Hardware and Sound.
3 Double-click Phone and Modem Options.
4 Select the Modems tab, and then click the Properties button.
5 In the Device status area, verify the modem is working properly.
Note that Web pages do not always load as quickly as files stored on your
computer. Web pages may also load slowly if there is a high demand for the
Web site at that time.

Symptom: The AOL program opens even when it is not being used.

Possible solution: You may want to remove the AOL program.
To uninstall AOL:
1 Click the Windows Start Button, and then click Control Panel.
2 Click Uninstall a program.
3 Select America Online, click Uninstall, and then follow the onscreen
instructions.
NOTE: Removing the AOL program will not cancel your account with AOL.